Frequently Asked Questions
Everything you need to know about shopping with C'H'C'M'
What is the standard shipping timeframe?
We typically process and dispatch orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel or final sale products, are non-returnable.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your location. Please be aware that customers are responsible for any local import duties and taxes.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I choose the correct size?
Each product page includes a detailed size guide with specific measurements. As we curate items from various international designers, we recommend comparing these measurements to a similar garment you already own for the best fit.